Facility goals at offering actual time enquiry, grievance redressal to Energy customers: Lt Governor
SRINAGAR, DECEMBER 06: Lieutenant Governor, Manoj Sinha, at present inaugurated cloud primarily based, internet enabled e-Buyer Care Centre of Kashmir Energy Distribution Company Restricted (KPDCL) at Bemina and devoted it to the general public.
Talking on the event, the Lt Governor noticed that the brand new facility is aimed toward offering actual time enquiry and grievance redressal to Energy customers.
“With the functioning of the Customer Care Centre, the Power Supply Grievances Redressal Mechanism has been institutionalized for handling power supply related complaints”, he added.
The Lt Governor noticed that the brand new Centre will guarantee minimal downtime and fast energy restoration. Motion taken stories can be generated to repair the accountability and guaranteeing transparency.
The Buyer Care Centre facilitated with trendy know-how will work around the clock to obtain complaints via a number of channels similar to phone, electronic mail, and social media. It shall profit most of the people who can avail buyer companies via voice calling and messaging facility on 5 devoted telephone numbers catering to 50 traces at a time and Buyer Care Executives shall be accessible 24x7x365, stated the Lt Governor.
Concrete measures have been undertaken to supply higher amenities to individuals via upgradation and augmentation of the facility sector, he maintained.
On the event, the Lieutenant Governor was given a reside demonstration in regards to the functioning of Buyer Care Centre the place customers can resolve their queries relating to electrical energy associated issues of their respective areas via phone or social media platforms.
Earlier, Principal Secretary, Energy Improvement Division, Rohit Kansal, in his deal with, lauded the efforts of the KPDCL and stated such public pleasant initiative is the necessity of the hour to supply frequent individuals with a facility to register their energy provide associated complaints.
Managing Director, KPDCL, Mohammad Aijaz gave an in depth briefing on the functioning of the Buyer Care Centre.
It was knowledgeable that the challenge with an estimated value of Rs 29.80 Lakhs was accomplished properly inside a month’s time.
The e-Buyer Care Centre options e-Ticket technology with acknowledgement SMS to the buyer on the time of registration of criticism and SMS after decision of criticism, app primarily based answer with on the spot ticket forwarding to involved SDO/ subject officer via App put in on their smartphones, posting of suggestions by involved officer via App or desktop with facility of photograph capturing to supply factual floor reporting to greater administration, straightforward monitoring of shopper complaints and report technology at Divisional/Circle/Wing stage by greater administration via privilege primarily based entry administration, choices of Auto or handbook escalation of complaints not redressed inside stipulated time, cloud primarily based answer gives the pliability of attending the calls from anyplace and with any machine (Cellular or Desktop), and built-in with WhatsApp, Twitter, Fb, Mail & Chat. The Buyer Care Resolution options actual time MIS enabling seamless monitoring by KPDCL administration.
Sh. Baseer Ahmad Khan, Advisor to the Lieutenant Governor; Sh. BVR Subrahmanyam, Chief Secretary; Sh. Rohit Kansal, Principal Secretary, Energy Improvement Division and Data Division; Sh. Pandurang Ok. Pole, Divisional Commissioner Kashmir; Sh. Vijay Kumar, IGP, Kashmir; Dr. Shahid Iqbal Choudhary, Deputy Commissioner, Srinagar; Sh. Mohammad Aijaz, Managing Director, KPDCL; Chief Engineers of varied wings of PDD and different involved have been current on the event. (PTK)
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