All the pieces alright from financial institution aspect, points with some service suppliers, coordinating with them to resolve challenge: Officers

Srinagar, Dec 11: A whole bunch of Jammu and Kashmir Financial institution prospects right here have confronted inconvenience because the cell banking has gone for a toss from the final two days, thus leaving the purchasers to lurch at massive.

The shoppers of J&Okay Financial institution mentioned that the cell banking utility (MPay) is mendacity defunct from the final two days after they up to date the recent model of the appliance.

“We have never witnessed such a situation in the past as it is for the two consecutive days that I am not able to use mobile banking,” Sajid Ahmad, a businessman from Srinagar mentioned.

He added that the customers are usually not even in a position to log into it. “We are surprised to see that the authorities concerned don’t even bother to fix the error for the betterment of the users,” he mentioned.

One other buyer knowledgeable KNO that they’re being pressured to spend so much of time visiting the banks for his or her work, which in any other case was doable to be completed at dwelling. “We want the concerned authorities to fix the errors at earliest,” he mentioned.

Lots of the netizens have additionally expressed their resentment and highlighted their sufferings because of the defunct cell banking utility.

“JK Bank outs digital transaction facilities including mpay, net banking on suspension mode to revert back to withdrawals, cheques, pay in slips for transaction now,” a netizen wrote in his Fb submit.

In the meantime, officers within the J&Okay Financial institution informed KNO that there’s some challenge with the service suppliers, however the financial institution is coordinating with the service suppliers on this regard.

“There is no issue in application from the bank side. It is up and working from here. But there is some issue with a few service providers. Had it been a bank side issue, nobody would have been able to use mobile banking,” he mentioned.

He added that for the comfort of the purchasers, the J&Okay financial institution authorities are coordinating with the 2 service suppliers and are attempting to resolve the problem in order that the customers are going through inconvenience. “The issue of two lakh users has been resolved. We are putting our efforts to ensure all the users will be able to use mobile banking application without any hindrance,” he mentioned—(KNO)

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